Bob Cavanagh

Independent research, analysis and advice on key client relationships.

Bob conducts one-to-one interviews with people who are his clients' key clients - usually directors, executives and senior managers of major NZ organisations.  At times he also conducts more straight-forward one-one client satisfaction survey interviews for niche companies. 

He provides comprehensive analysis and recommendations with:

• Clarity about expectations and perceptions of performance
• Strategically useful information
• Insights for improvements or in some cases major turn around in key relationships

The success of these engagements comes from:

• Skilful interviewing and perceptive listening
• Sound business understanding
• In-depth knowledge of strategic relationship management
• Openness of clients' feedback because of his independence

"Bob always adds value because of his thoughtful and discreet approach" - Gavin Cormack, Chairman Beca

"Great report - very insightful - NOW I understand how to work the relationship with John [name changed]!!" - Susan Vize, senior account manager, Hewlett Packard.